Terms of Service

The agreement

These Terms of Service ("Terms") are a contract between you (or the organisation you represent, the "Customer") and Quelixa Technologies ("Quelixa"). By creating an account or using the Quelixa Cloud platform (the "Services"), you agree to these Terms. If you don't agree, don't use the Services.

Your account

• You must provide accurate information and keep it current.
• You're responsible for your account, your users and keeping credentials secure.
• You must be authorised to bind the organisation you sign up on behalf of.
• Notify us promptly of any unauthorised use at security@quelixa.com.

Acceptable use

You agree not to:

• Break the law or infringe others' rights.
• Upload malware, attempt to breach security, or probe other tenants.
• Reverse-engineer, resell or overburden the Services beyond your plan's capacity.
• Use the Services to send spam or store unlawful content.

We may suspend access to protect the platform, other customers, or to comply with law.

Subscriptions & billing

• Paid plans renew automatically each term until cancelled.
• Fees are billed in advance and are non-refundable except where required by law.
• You authorise us and our payment processor to charge your payment method.
• We may change pricing with reasonable notice, effective at your next renewal.
• Taxes are your responsibility unless stated otherwise.

Free trials

Trials are provided "as is" for evaluation. Unless you subscribe, trial workspaces and their data may be suspended and deleted after the trial ends. We may modify or withdraw trials at any time.

Your data & content

You own the data and content you put into your workspace ("Customer Data"). You grant us a limited licence to host and process it solely to provide the Services. Our handling of personal data within Customer Data is governed by the DPA.

You can export a full backup of your data at any time while your subscription is active.

Availability & support

We work to keep the Services available and reliable, with daily backups and monitoring — see our status page. Support is included with every plan. We may perform maintenance, ideally with notice for anything disruptive.

Intellectual property

The Services, software, and our trademarks remain our property. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. Feedback you share may be used to improve the Services without obligation to you.

Warranties & disclaimers

We provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided "as is" and we disclaim all other warranties to the fullest extent permitted by law, including merchantability and fitness for a particular purpose.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential damages, and our total liability under these Terms is limited to the fees you paid for the Services in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

Termination

You may cancel at any time; your subscription runs until the end of the current term. We may suspend or terminate for material breach or non-payment. On termination you may export your data for a reasonable period, after which it may be deleted per the DPA.

Governing law & changes

These Terms are governed by the laws of the jurisdiction in which Quelixa Technologies is established, without regard to conflict-of-laws rules. We may update these Terms with notice; continued use after changes take effect constitutes acceptance.